Refund policy
Return & Refund Policy
Last Updated: September 29, 2026
At DashBasket, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product from what was shown on our website, please contact us and we will assist you.
Please read the policy below before requesting a return or refund.
Return Eligibility
You may request a return within 7 days of delivery if:
- The product arrived damaged.
- The product is defective.
- You received the wrong product.
- The item is significantly different from what was ordered or advertised.
- Parts or items included in the package are missing.
For eligible return requests, please contact us as soon as possible after delivery.
Change-of-Mind Returns
Returns requested simply because you:
- No longer want the product.
- Ordered the wrong item.
- Changed your mind.
- Do not like the product after receiving it.
may be accepted at our discretion, provided the product is unused and in its original condition.
For approved change-of-mind returns, return shipping charges may be deducted from your refund.
Conditions for Return
To qualify for a return, the product should generally be:
- Unused or only checked for functionality.
- In its original condition.
- Returned with the original packaging.
- Returned with all included accessories, parts, manuals, and free items.
Products that are damaged due to misuse, improper handling, modification, or normal wear and tear may not qualify for a refund.
Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us with:
- Your order number.
- Your name and phone number.
- Clear photos or a short video showing the issue.
- Photos of the outer packaging, where applicable.
This helps us verify the issue and provide a faster resolution.
If the issue is confirmed, we may offer:
- A replacement.
- An exchange.
- A full or partial refund, depending on the situation.
For genuine damaged, defective, or incorrect-item cases, we will handle the return or replacement according to the circumstances of the order.
Return Shipping Charges
DashBasket offers free shipping on eligible orders, but this does not necessarily mean return shipping is free.
If you return an item for reasons unrelated to damage, defect, or an incorrect product, the actual return-shipping or handling cost may be deducted from your refund.
If the return is due to an error on our side, such as receiving the wrong or damaged item, applicable return-shipping charges will generally be handled by us.
Refund Process
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method where possible.
For Cash on Delivery orders, we may request your bank account or other supported payment details in order to process the refund.
Refund processing times may vary depending on the bank, payment provider, or payment method.
Refund Amount
For approved returns, the refund may include the product amount paid by you.
Depending on the reason for return, the following may be deducted where applicable:
- Return courier charges.
- Reverse-shipping charges.
- Handling charges directly associated with the return.
- Any non-refundable charges disclosed at the time of purchase.
No return-shipping deduction will be made solely to avoid responsibility for a genuinely damaged, defective, incorrect, or materially misdescribed product.
Order Cancellation
If you want to cancel your order, please contact us as soon as possible.
Orders that have not yet been shipped may be eligible for cancellation.
Once an order has been shipped, cancellation may no longer be possible and the order may need to be handled under the return process after delivery.
Refusing a Cash on Delivery Order
Please place Cash on Delivery orders only if you intend to accept the delivery.
Repeated refusal of confirmed COD orders may result in limitations on future COD orders.
If you no longer want an order, please contact us before it is shipped whenever possible.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, safety, or other reasonable reasons.
Where a product is non-returnable, this will be clearly stated on the product page where applicable.
However, a non-returnable designation does not remove your rights where the product is damaged, defective, incorrect, or materially different from what was advertised.
Exchange
Where possible, we may offer an exchange instead of a refund.
Exchange availability depends on:
- Product stock.
- Nature of the issue.
- Product condition.
- Delivery location.
If the replacement product is unavailable, we may provide an appropriate refund.
Missing Items
If an item or accessory is missing from your package, contact us as soon as possible after delivery.
Please provide photos or an unboxing video if available so we can verify the issue and assist you.
Unboxing Video
We recommend recording an unboxing video when opening your package, especially for products containing multiple parts.
An unboxing video can help us resolve damage, missing-item, or incorrect-product claims more quickly.
However, we will review reasonable evidence submitted by the customer and will not automatically reject every genuine claim solely because an unboxing video is unavailable.
Late or Missing Refunds
If we have confirmed that your refund has been processed but you have not received it:
- Check your bank or payment account.
- Contact your bank or payment provider, as processing may take additional time.
- If the refund is still not visible, contact DashBasket customer support.
Contact Us
For return, replacement, exchange, or refund requests, please contact us through the Contact Us page on the DashBasket website.
Store: DashBasket
Website: dashbasket.in
Email: supportdashbasket@gmail.com
When contacting us, please include your order number and details of the issue so we can assist you faster.