Terms of Service

Last Updated: September 29, 2026

Welcome to DashBasket.

These Terms of Service (“Terms”) govern your use of the DashBasket website, products, features, content, and services (collectively, the “Services”).

By visiting our website, placing an order, creating an account, or otherwise using our Services, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or Services.

1. About DashBasket

DashBasket is an online shopping store offering products across various everyday categories.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and Services to customers.

Website: dashbasket.in

2. Eligibility to Use Our Store

By using DashBasket, you confirm that:

• You are legally capable of entering into a binding agreement.
• The information you provide to us is accurate and complete.
• You will use our website only for lawful purposes.
• You will not misuse our website, payment systems, or Services.

If you are using the website on behalf of another person or business, you confirm that you have authority to do so.

3. Products and Product Information

We make reasonable efforts to provide accurate:

• Product descriptions
• Product images
• Features
• Specifications
• Pricing
• Availability
• Usage information

However, product appearance, packaging, colour, size, accessories, or presentation may occasionally vary slightly from images shown on the website.

Screen settings, lighting, photography, manufacturing updates, and supplier changes may also cause minor differences.

We reserve the right to update product information where necessary.

4. Product Availability

All products are subject to availability.

We may:

• Limit product quantities.
• Discontinue products.
• Change available variants.
• Refuse or cancel orders where stock is unavailable.
• Update product availability without prior notice.

If an item becomes unavailable after you place an order, we may contact you to offer an alternative, replacement, or refund where applicable.

5. Pricing

All prices displayed on DashBasket are shown in Indian Rupees (₹) unless otherwise stated.

Prices may change from time to time without prior notice.

The price applicable to your order will generally be the price displayed at the time your order is placed, subject to correction of obvious pricing or technical errors.

Discounts, promotional prices, coupons, and offers may have separate conditions and may expire without notice.

6. Orders

Placing an order on DashBasket does not automatically guarantee acceptance of the order.

An order may be subject to:

• Payment verification.
• Cash on Delivery verification.
• Product availability.
• Delivery-location availability.
• Fraud or security checks.
• Address verification.

We reserve the right to reject or cancel an order where reasonably necessary.

If a prepaid order is cancelled by us after payment has been successfully received, an appropriate refund will be processed.

7. Cash on Delivery Orders

Cash on Delivery (“COD”) may be available for eligible products and delivery locations.

For COD orders, we may contact you to verify:

• Your name.
• Phone number.
• Shipping address.
• Order details.

Please place a COD order only if you intend to accept the delivery.

Repeated refusal, fake orders, incorrect addresses, or misuse of COD may result in COD being restricted for future orders.

8. Payments

We may accept payment methods made available through Shopify and our authorized payment providers.

Depending on availability, these may include:

• UPI
• Debit cards
• Credit cards
• Net banking
• Wallets
• Cash on Delivery
• Other supported payment methods

Payment processing may be handled by third-party payment providers.

DashBasket does not control every aspect of third-party payment processing and is not responsible for delays or failures caused solely by external payment providers, banks, or payment networks.

9. Shipping and Delivery

We aim to process and ship orders within the timelines displayed on our website or Shipping Policy.

Delivery times are estimates and may vary depending on:

• Delivery location.
• PIN code.
• Courier availability.
• Weather.
• Public holidays.
• Operational delays.
• Customer availability.
• Incorrect or incomplete delivery information.
• Events beyond our reasonable control.

DashBasket is not responsible for delays caused solely by circumstances outside our reasonable control, but we will make reasonable efforts to assist customers with delivery issues.

Please review our separate Shipping Policy for more information.

10. Returns, Refunds and Exchanges

Returns, refunds, replacements, and exchanges are governed by our separate Return & Refund Policy.

Where applicable, we may accept returns for situations such as:

• Damaged products.
• Defective products.
• Incorrect products.
• Missing items.
• Products materially different from what was ordered or advertised.

Customers should review the Return & Refund Policy before placing an order.

Nothing in these Terms is intended to remove any rights available to consumers under applicable law.

11. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been shipped may be eligible for cancellation.

Once an order has been shipped, cancellation may no longer be possible and the order may need to be handled through our return process after delivery.

12. Accuracy of Billing and Shipping Information

You agree to provide accurate and complete:

• Name.
• Phone number.
• Email address.
• Billing information.
• Shipping address.
• PIN code.
• Other information required to complete your order.

DashBasket is not responsible for delivery failure caused by incorrect information provided by the customer.

If you notice an error in your order details, contact us as soon as possible.

13. Promotions, Discounts and Offers

Promotional offers may be subject to:

• Availability.
• Product eligibility.
• Time limits.
• Minimum order requirements.
• Coupon restrictions.
• Other conditions displayed with the offer.

Unless otherwise stated, promotions cannot necessarily be combined.

We reserve the right to correct or withdraw an offer where there is an obvious technical, pricing, or promotional error.

14. Website Accounts

If account creation is available, you are responsible for maintaining the confidentiality of your account information.

You agree not to:

• Share your password with unauthorized persons.
• Use another person's account without permission.
• Create accounts for fraudulent activity.
• Attempt to access restricted areas of our website.

You should contact us if you believe your account has been compromised.

15. Reviews and User Content

Where DashBasket allows customers to submit:

• Reviews.
• Ratings.
• Photos.
• Comments.
• Feedback.
• Other content.

you confirm that the content you submit is truthful and does not violate applicable law or the rights of another person.

You must not submit content that is:

• Fraudulent.
• Misleading.
• Abusive.
• Threatening.
• Obscene.
• Defamatory.
• Discriminatory.
• Infringing.
• Spam or unauthorized advertising.

We may remove user-generated content that violates these Terms.

16. Prohibited Uses

You may not use our website or Services:

• For unlawful purposes.
• To commit fraud.
• To provide false information.
• To interfere with website security.
• To introduce viruses, malware, or harmful code.
• To attempt unauthorized access to systems or customer accounts.
• To scrape or copy website content unlawfully.
• To impersonate another person.
• To violate intellectual property rights.
• To interfere with the normal operation of the website.

We may restrict or terminate access where these Terms are violated.

17. Intellectual Property

Unless otherwise stated, content displayed on DashBasket, including:

• Brand names.
• Logos.
• Website design.
• Graphics.
• Product descriptions.
• Promotional content.
• Images created for DashBasket.
• Text.
• Layouts.
• Videos.
• Other website materials.

is owned by, licensed to, or lawfully used by DashBasket.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our protected content without permission.

18. Third-Party Services

Our Services may depend on or contain links to third-party providers, including:

• Shopify.
• Payment gateways.
• Courier companies.
• Analytics providers.
• Advertising platforms.
• Social-media services.
• Other technology providers.

Third-party services may operate under their own terms and privacy policies.

DashBasket is not responsible for services or websites that we do not own or control.

19. Shopify

Our store is hosted on Shopify.

Your use of certain features may involve Shopify's systems, infrastructure, security, checkout, analytics, payment integrations, and other services.

Information submitted through our store may therefore also be processed by Shopify in accordance with its applicable policies.

20. Privacy

Your use of DashBasket is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, process, and disclose personal information.

By using our Services, you acknowledge that personal information may be handled as described in that policy.

21. Errors and Inaccuracies

Occasionally, information on our website may contain:

• Typographical errors.
• Pricing errors.
• Product-description errors.
• Availability errors.
• Promotional errors.
• Technical inaccuracies.

We reserve the right to correct such errors and update information.

If an obvious error materially affects an order you have already placed, we will handle the situation reasonably and in accordance with applicable law.

22. Disclaimer of Warranties

We aim to provide our website and Services in a reliable manner.

However, websites and online services may occasionally experience interruptions, technical problems, maintenance, or third-party service failures.

To the extent permitted by applicable law, we do not guarantee that:

• The website will always be uninterrupted.
• Every feature will always be available.
• The website will be completely free from technical errors.
• Third-party services will always operate without interruption.

Nothing in this section limits rights that cannot legally be excluded.

23. Limitation of Liability

To the extent permitted by applicable law, DashBasket will not be responsible for indirect, incidental, or consequential losses resulting solely from use of the website or circumstances outside our reasonable control.

This limitation does not apply where liability cannot legally be excluded or limited, including applicable consumer-protection rights.

24. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful misuse of the Services, violation of these Terms, or infringement of another person's rights.

25. Force Majeure

DashBasket will not be responsible for delays or failures caused by events reasonably outside our control, which may include:

• Natural disasters.
• Severe weather.
• Government restrictions.
• Transportation disruption.
• Courier disruption.
• Internet or telecommunications failures.
• Labour disruptions.
• Public emergencies.
• Other similar events.

We will make reasonable efforts to continue or restore Services when possible.

26. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or override any mandatory consumer rights available under applicable Indian law.

Where these Terms conflict with a mandatory legal requirement, the applicable legal requirement will prevail.

27. Governing Law

These Terms are governed by the laws applicable in India, subject to any mandatory consumer-protection rights or jurisdiction requirements that apply to you.

Any dispute will be handled in accordance with applicable law.

28. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes to our Services.
• New products or features.
• Operational changes.
• Legal requirements.
• Changes to our business practices.

The updated Terms will be posted on this page with a revised Last Updated date.

Your continued use of the Services after an update means the updated Terms will apply to your future use of the Services, subject to applicable law.

29. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

30. Entire Agreement

These Terms, together with our:

• Privacy Policy.
• Return & Refund Policy.
• Shipping Policy.
• Any other policies displayed on our website.

form the agreement governing your use of DashBasket and purchases made through our store.

31. Contact Us

If you have any questions about these Terms of Service, please contact DashBasket through our Contact Us page.

Store: DashBasket
Website: dashbasket.in
Email: supportdashbasket@gmail.com